CRS Jet Spares, a leading business aviation aftermarket parts supplier, has promoted Luis Tapia to the position of Repair Control Manager. “It is always a positive when you can promote someone from within the ranks to a role of greater responsibility” is gratifying for me to see a CRS team member grow within our company so successfully,” stated CRS Vice President of Sales Jack Caloras.
With the additional responsibilities, Tapia will be dedicating his time to manage the increasing demand of ready-to-go serviceable stock.
“Luis is a seasoned veteran who truly understands the importance of working with OEM’s and Quality Vendors to support our exchange programs,” stated CRS President/CEO Armando Leighton, Jr.
Tapia has been a member of the CRS Group of companies for over 19 years. He is a licensed AP mechanic and Aircraft Dispatcher with experience in sales, repairs, purchasing, business development, manager of FAA repair station and FBO maintenance control. Luis spends his time off enjoying long distance bike riding and martial arts.
CRS Jet Spares has recently been contracted to support a fleet of military designated Lear 35 airframes. This program is one in which, aircrafts are based both in and out of the United States. The services provided for this program include stocking inventory for designated sites, providing 24.7 global support, repair and technical services as required. “We have supported this airframe for many years and the prime contractor for this program looked at this as well as being a Bombardier Approved Supplier as major advantages in making CRS part of the program” suggests Armando Leighton Jr., the founder and CEO of CRS Jet Spares.
With tip to tail support programs offered on various business jet platforms and a comprehensive inventory CRS was chosen as a primary sub-contractor for the duration of this program. CRS offers a wide variety from tip to tail comprehensive parts solutions. Programs for Challenger, Gulfstream, Hawker, Falcon and Lear airframes.
Exchange transactions are common within the business aviation community. Airframe OEM’s, Component OEM’s and aftermarket third party suppliers such as CRS Jet Spares have been providing operators with exchange options for years. The transaction is a cost saving option provided to operators when a part is required sooner than later. An airworthy unit is supplied to be utilized as a replacement for a part needing to be removed, which is then returned to the supplier of the airworthy part. All is good for both parties until the core unit is evaluated and deemed to be above the standard work-scope. The result is what most in our industry has come to know as a “Bill-Back” which is less than a positive for all parties involved! In these instances the supplier will request additional charges from the customer to cover the increased cost of the repair/overhaul of the core unit.
CRS Jets Spares in its efforts to reduce this negative result from an exchange transaction has a major initiative underway to decrease these occurrences. CRS is increasing what has become branded as an “Option 2” exchange. This is an option that eliminates or reduces the chance of the “Bill-Back” on an exchange transaction. “We have tasked our inside sales team to provide Option 2 pricing for exchange transactions on every opportunity”, states VP of Sales and Business Development Jack Caloras.” If we have an Option 2 price or not established, the conversation we want to have with a customer is whether this would be a viable option for your current situation” Caloras goes on. CRS is leading the way in providing customers solutions that meet their needs and requirements.
CRS Jet Spares, a leading business aviation aftermarket parts supplier, has announced the 2014 edition of their annual NBAA Harley Davidson giveaway contest. The company, an NBAA exhibitor for over 25 years, will give to one lucky NBAA attendee a 2014 Harley Davidson Iron 883N. “This drawing has become a CRS and NBAA tradition and we are proud to be able to hold our special drawing again this year:” says Armando Leighton CEO of CRS Jet Spares. “We look forward to the gathering of old and new this year in Orlando”. CRS would like to invite all corporate operators, jet owners and maintenance departments attending this year’s annual meeting and convention in Orlando, FL to participate in this exciting giveaway! The drawing will take place at the CRS Booth #1426, on Wednesday, October 22nd at 3:30 pm.
CRS Jet Spares, a leading business aviation aftermarket parts supplier, has named Don Gallisath as its North Central Sales Manager. The region includes 11 states and stretches from Missouri to Manitoba, Canada. Gallisathis an aviation professional with over 25 years’ experience of providing quality product support to, corporate aviation operations and maintenance facilities in the North Central Region of the US. “Don brings a tremendous wealth of experience to this sales role with CRS,” said Jack Caloras, CRS Vice President of Sales
Don spent 20 plus years at Raytheon Aircraft Services in various Sales and Managerial roles during his time with the airframe OEM in aftermarket support.
After leaving Raytheon Galisath was a regional sales manager for two aftermarket parts suppliers covering a similar region of the country. Caloras says: “Don understands every aspect of our business model and his experience in the region allows him to step right in and assist our customers in the manner required”
He lives in his home town of Rockford, IL with his wife Karen, who is also a pilot currently flying business jets. When not working they enjoy spending time on their boat or at the Byron Drag way where he races a 71 Chevelle.
Stop by our Booth #1426 at NBAA 2014 in Orlando, FL to meet Don and for a chance to win a 2014 Harley Davidson.
CRS Jet Spares, a leading business aviation aftermarket parts supplier, has promoted Nelson Leal to the position of Sales Manager. Leal’s role is to manage the CRS inside Sales team as well as all sales processes established within CRS to provide the services expected by and provided to all customers of CRS.
“It is always a positive when you can promote someone from within the ranks to a role of greater responsibility” a true joy for me to see a CRS team member grow within our company so successfully,” stated CRS Vice President of Sales Jack Caloras.
With the additional responsibilities Leal will have requiring more of his time, CRS has added two new team members to the inside sales group to maintain and continue to improve sales and service at CRS.
“We believe that Nelson’s new role and the additions to our sales team will make the CRS brand even stronger and more effective in meeting the needs of the business aviation community,” stated Caloras.
Leal has been a member of the CRS sales team for the eight years providing his sales expertise and abilities to CRS customers. He also has 6 years of managerial experience in a non-aviation role prior to joining CRS. Originally from South Florida, Nelson enjoys spending time with his wife, playing team sports and teaching his 4 year old son how to cheer for everyone’s favorite team in South Florida, The Miami Heat.
Increasing customer service levels is a requirement not a luxury one can afford to neglect. A common sentiment in many business models but, one that runs through the veins and is at the very foundation of aftermarket parts solution provider; CRS Jet Spares. The 30 year plus company known for providing quality parts and high levels of service has raised the bar and improved customer service that is bound to have a positive effect on the business aviation community dealing with this privately owned parts supplier.
“Customer advocacy initiatives recently established and implemented will provide benefits to all customers that CRS supports” stated President Armando Leighton, Jr.
CRS has put into place programs focusing on the issues of our industry in providing parts solutions. Two major concerns for anyone purchasing parts on an exchange basis in the Business Aviation Community are failed parts and additional billings. CRS is now offering extended warranty coverage on approximately 50% of its inventory to deliver increased peace of mind. “With parts just as aircraft staying in service for longer periods of time we have seen an increase in major repairs and overhauls being required, which lead to above and beyond normal charges more frequently” claims Leighton.
CRS has put into place procedures to inform, review, and reduce these additional charges that cause so many in this industry great upset. Additional staff has been added to monitor the process in the role of a customer advocate, approximately one third of items which CRS now offers on an exchange basis now come with an Option 2 or no additional billing choice. An increase in vendor monitoring as well as accepting the additional charges without passing them on to the customer are all initiatives to offer improved services for our community in order to assist in maintaining their aircraft.
New and improved interface provides consignors with access to consigned inventory. CRS Jet Spares, a leading business aviation aftermarket parts supplier, has been involved with consignments for years with companies ranging from single aircraft flight departments, to fortune 100 companies to OEM’s. Consigning inventory is very much what most people are familiar with when you would think of someone owning something that they would like to sell and seek a relationship with another that has the channels to sell these items.
CRS is the distribution channel for Business Aviation companies that find themselves with excess or non-essential material. “The reasons vary why a company might have such inventory. Flight departments hold spares for aircraft that they no longer have in their fleet, operators miscalculate on inventory levels needed and a wide range of additional reasons we have encountered over the years.” says VP Sales / Business Development Jack Caloras.
Consigning parts provide the owners an opportunity to generate a higher rate of return than a quick sale to liquidate. CRS has seen an increase in interest levels for consigning parts and even a whole aircraft as the possibilities of a larger payoff for assets is a very attractive one. CRS is now providing all of its consignors with an improved connectivity and transparency to their parts. The reporting and visibility allows both consignor and consignee to better communicate and appreciate transactions, status and general information on these parts.
For more information on the CRS Consignment Program and to gain a greater understanding if it is the right solution to your current situation, please contact: Jack Caloras, firstname.lastname@example.org. For more information on the CRS Customer Property Overhaul Program, visit www.crsjetspares.com or call 954.972.2807.
CRS Jet Spares, a leading business aviation aftermarket parts supplier, has announced their 2014 EBACE Lenovo Yoga Tablet Raffle Giveaway. The company, an EBACE exhibitor for over 10 years, will give to one lucky EBACE attendee a Yoga Tablet. CRS would like to invite all corporate operators, jet owners and maintenance departments attending this year’s annual meeting and convention in Geneva, Switzerland to participate in this exciting giveaway! The drawing will take place at the CRS Booth #3243 on Wednesday, May 21st at 4:00 pm, must be present to win.
“From Harleys to iPads, to Tablets we are known for our annual giveaways and we really enjoy it. It gives us the opportunity to reward our loyal customers as well as introduces us to new operators who we hope to make customers through our outstanding service,” explains CRS Founder and President, Armando Leighton, Jr
Rewards programs are created to thank customers and CRS has been saying “Thank You” for over 16 years with a progressive program. CRS has improved and reconfigured one of the longest running rewards programs in the Business Aviation Community.
The most recent changes in the CRS Rewards program provide for increased accessibility and increased option for Rewards Customers. “The CRS Rewards program was our way of thanking customers for their loyalty” stated Armando Leighton CRS Founder and CEO. Over the years the CRS rewards program has been utilized and appreciated by hundreds and hundreds of companies CRS has provided services for. The program has evolved from the days of supplying golf clubs and electronic appliances to allowing rewards customers to choose their own gift cards through the CRS Jet Spares website. “We wanted to express our gratitude in an easy access organized manner that all would appreciate” claims Leighton. The CRS Rewards Program offers the option to select gift cards that can be utilized, shared and enjoyed by all CRS customers eligible and enrolled in the CRS Rewards Program.
Call today to find out more about point calculations, rewards and enrollment opportunities.