CRS Customer Advocacy Improvements

Increasing customer service levels is a requirement not a luxury one can afford to neglect. A common sentiment in many business models but, one that runs through the veins and is at the very foundation of aftermarket parts solution provider; CRS Jet Spares. The 30 year plus company known for providing quality parts and high levels of service has raised the bar and improved customer service that is bound to have a positive effect on the business aviation community dealing with this privately owned parts supplier.

“Customer advocacy initiatives recently established and implemented will provide benefits to all customers that CRS supports” stated President Armando Leighton, Jr.

CRS has put into place programs focusing on the issues of our industry in providing parts solutions. Two major concerns for anyone purchasing parts on an exchange basis in the Business Aviation Community are failed parts and additional billings. CRS is now offering extended warranty coverage on approximately 50% of its inventory to deliver increased peace of mind. “With parts just as aircraft staying in service for longer periods of time we have seen an increase in major repairs and overhauls being required, which lead to above and beyond normal charges more frequently” claims Leighton.

CRS has put into place procedures to inform, review, and reduce these additional charges that cause so many in this industry great upset. Additional staff has been added to monitor the process in the role of a customer advocate, approximately one third of items which CRS now offers on an exchange basis now come with an Option 2 or no additional billing choice. An increase in vendor monitoring as well as accepting the additional charges without passing them on to the customer are all initiatives to offer improved services for our community in order to assist in maintaining their aircraft.

Consignments on the Rise

New and improved interface provides consignors with access to consigned inventory. CRS Jet Spares, a leading business aviation aftermarket parts supplier, has been involved with consignments for years with companies ranging from single aircraft flight departments, to fortune 100 companies to OEM’s. Consigning inventory is very much what most people are familiar with when you would think of someone owning something that they would like to sell and seek a relationship with another that has the channels to sell these items.

CRS is the distribution channel for Business Aviation companies that find themselves with excess or non-essential material. “The reasons vary why a company might have such inventory. Flight departments hold spares for aircraft that they no longer have in their fleet, operators miscalculate on inventory levels needed and a wide range of additional reasons we have encountered over the years.” says VP Sales / Business Development Jack Caloras.

Consigning parts provide the owners an opportunity to generate a higher rate of return than a quick sale to liquidate. CRS has seen an increase in interest levels for consigning parts and even a whole aircraft as the possibilities of a larger payoff for assets is a very attractive one. CRS is now providing all of its consignors with an improved connectivity and transparency to their parts. The reporting and visibility allows both consignor and consignee to better communicate and appreciate transactions, status and general information on these parts.

For more information on the CRS Consignment Program and to gain a greater understanding if it is the right solution to your current situation, please contact: Jack Caloras, jac@crsjetspares.com. For more information on the CRS Customer Property Overhaul Program, visit www.crsjetspares.com or call 954.972.2807.

CRS Will Give Away Lenovo Yoga Tablet at EBACE

CRS Jet Spares, a leading business aviation aftermarket parts supplier, has announced their 2014 EBACE Lenovo Yoga Tablet Raffle Giveaway. The company, an EBACE exhibitor for over 10 years, will give to one lucky EBACE attendee a Yoga Tablet. CRS would like to invite all corporate operators, jet owners and maintenance departments attending this year’s annual meeting and convention in Geneva, Switzerland to participate in this exciting giveaway! The drawing will take place at the CRS Booth #3243 on Wednesday, May 21st at 4:00 pm, must be present to win.

“From Harleys to iPads, to Tablets we are known for our annual giveaways and we really enjoy it. It gives us the opportunity to reward our loyal customers as well as introduces us to new operators who we hope to make customers through our outstanding service,” explains CRS Founder and President, Armando Leighton, Jr

CRS Revamps its Rewards Program

Rewards programs are created to thank customers and CRS has been saying “Thank You” for over 16 years with a progressive program. CRS has improved and reconfigured one of the longest running rewards programs in the Business Aviation Community.

The most recent changes in the CRS Rewards program provide for increased accessibility and increased option for Rewards Customers. “The CRS Rewards program was our way of thanking customers for their loyalty” stated Armando Leighton CRS Founder and CEO. Over the years the CRS rewards program has been utilized and appreciated by hundreds and hundreds of companies CRS has provided services for. The program has evolved from the days of supplying golf clubs and electronic appliances to allowing rewards customers to choose their own gift cards through the CRS Jet Spares website. “We wanted to express our gratitude in an easy access organized manner that all would appreciate” claims Leighton. The CRS Rewards Program offers the option to select gift cards that can be utilized, shared and enjoyed by all CRS customers eligible and enrolled in the CRS Rewards Program.

Call today to find out more about point calculations, rewards and enrollment opportunities.